custom jewelry

Steps to return or exchange your item:

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your email address and order ID
  2. Choose the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided

Additional Information:

  • You will get the refund or exchange an item in 2 to 5 days at maximum
  • No shipping fee will be imposed as all returns are Free
  • No return restocking fees the customer will need to pay
  • Damaged returns sent to us will not be acceptable

Contact with our customer care / support team if you have more questions

Ship your package to the address given below

Company: Gold Americas
Address: 419 Cross Creek Mall, K-6 
State: NC
City: Fayetteville
Postal Code: 28303
Phone Number: 1-800-696-3004

Please keep the tracking number for your records after your item has been shipped, and also send us the shipping date, approximate delivery time, and tracking number.